Calculate the ROI of your Customer Experience with AI
Maximize your CX performance with artificial intelligence. Discover in just a few clicks the economic impact of automating your customer experience processes. What you will discover with this calculator:
How many hours are saved each year
The monetary value of the time freed up
How many customers you can retain
Your overall ROI including the cost of Feedier
Chrystel Fedrie
“We are really very pleased with the responsiveness of the Feedier teams. It’s a valuable asset that we absolutely want to keep in the long term.”
Why measure the ROI of customer experience?
Customer experience (CX) is no longer a “nice to have”: it’s a strategic lever. However, demonstrating its return on investment (ROI) remains challenging. With this calculator, you can:
Estimate the manual hours saved by your teams
Obtain an accurate ROI considering your sector, customer base, costs, etc.
Measure the customers retained due to reduced attrition
Evaluate the total economic impact (time + loyalty)
How does it work?
The calculator relies on data from several hundred B2B organizations and uses a logic based on 3 pillars:
Time saved on manual CX tasks (feedback analysis, consolidation, prioritization…)
Reduction of customer attrition, thanks to better responsiveness and personalization
AI automation via Feedier, to improve efficiency without increasing human workload
You enter a few key data points (number of customers, sector, FTE, average salary), and you get: A clear, educational, and actionable ROI for your strategic committees.
