Your feedback is everywhere.
Your intelligence shouldn't be nowhere.
Feedier centralizes your Voice of the Customer data from every source, subsidiary, and channel. Then uses AI to read all of it, surface what matters, and generate executive-ready intelligence with financial impact — in hours, not weeks.
Trusted by CX leaders managing complex organizations.
What your CX team should never
have to do manually again.
Feedier handles the reading, analysis, and synthesis of your Voice of the Customer
so your teams spend their time acting — not sorting.
You already know what's broken. Feedier tells you what to fix first.
Your feedback is already out there — NPS scores in one tool, Google reviews in another, support tickets in Zendesk, satisfaction surveys in Qualtrics. Feedier pulls it all into a single place, in real time. Every source, every subsidiary, every channel — unified.
- From 5 to 50 entities, each team sees their priorities — not everyone else’s.
- 17+ feedback sources supported.
- Automated import and sync management.
- Connects to your existing collection and measurement tools.
Connect your customer signals to your business reality.
Raw feedback without context is noise. Feedier lets you enrich every piece of customer data with your operational variables — by segment, region, entity, product line, or customer value. The AI doesn't just analyze feedback. It analyzes your feedback, in your business context.
- 100+ native integrations: Salesforce, BigQuery, Snowflake, HubSpot, Power BI, Dynamics 365, and more.
- Full ontology and taxonomy management.
- Built-in personal data handling and privacy controls.
By Friday's leadership meeting, you know exactly which issues cost the most — and which ones moved since last time.
Feedier's AI reads every piece of open-text feedback — continuously, 24/7. It detects friction points, surfaces hidden patterns, and organizes findings into a structured taxonomy aligned with your business. No manual tagging. No analyst backlog. No quarterly report that arrives too late to act on.
— Save 200+ hours per quarter on feedback analysis.
— Automatic discovery of emerging themes.
— Sentiment and trend evolution tracking.
— Up to 250 unique themes per team.
Your Monday starts with a ranked list of what to fix first — and what it costs you not to.
Feedier doesn’t just surface what customers are saying. It tells you which issues cost the most, which markets are underperforming, and what to prioritize to have the biggest P&L impact. Every recommendation comes with estimated effort, NPS impact, and financial value — so your CX team stops guessing and starts acting.
- Already know your pain points? Feedier tells you which ones to tackle first — and proves it worked.
- Action plans generated weekly, monthly, or quarterly.
- Estimated NPS and financial impact for every recommendation.
- Track impact over time and prove value to the board.
Cut CX reporting time by 96%. Walk into every board meeting ready.
Your CCO used to spend three weeks building a quarterly CX PowerPoint. Now it's three hours reviewing AI-generated intelligence. Feedier automatically assembles executive-ready reports: NPS tracking, theme analysis, action plan follow-up, issue summaries — and delivers them on a schedule. No copy-pasting. No manual charts. No chasing data.
- Automatic report generation.
- Interactive sharing via secure link.
- 10+ plug-and-play report modules.
You're not buying software. You're buying outcomes.
Every Feedier client gets structured onboarding, a dedicated Expert, and ongoing hands-on guidance from product experts. We stay closely involved, from deployment and integration to training and quarterly reviews, because your program's ROI is our success metric too.
Protect your most sensitive customer data
Customer intelligence means working with sensitive data: feedback signals, personal information, business context. For regulated industries in particular, the question isn't just whether your platform works. It's whether you can trust it with everything your customers have shared. Here's what we've built.
ISO 27001:2022 certified. SOC 2 compliant. 100% European hosting. Mistral AI — GDPR-aligned LLMs. Your data never leaves the EU.
Feedier is ISO 27001:2022 certified and SOC 2 compliant, ensuring enterprise-grade security for your most sensitive data.
Your existing collection tools. The intelligence layer on top.
Already using Qualtrics, Medallia, or Zendesk? Feedier is the intelligence layer that makes those investments finally pay off. Connect your existing tools in minutes — and turn your Voice of the Customer into decisions that drive real business outcomes.
Listen to your customers, but also to ours.
Enterprise CX leaders use Feedier to cut reporting time, identify retention risks they'd completely missed, and prove their program's value in board meetings. In their own words:
Feedier has allowed us to add real value to our user-oriented approach. The tool is intuitive and, above all, their team is always available to support us in our projects.
Pierre Mestre
We are really very pleased with the responsiveness of the Feedier teams. It is a valuable asset that we absolutely want to maintain in the long term.
Chrystel Fedrie
The artificial intelligence features are currently quite impressive. Furthermore, we appreciated the transition from Amazon to Mistral, as it aligns with our GDPR requirements. Feedier makes it easier to manage these constraints while providing powerful insights.
Rolf Pinsdorf
The Feedier team is dynamic, always ready to help and propose solutions. Their vision of customer relations has been central to our transformation.
Lisa Legrand
Frequently Asked Questions
Features, security, integration, support... Find here the answers to the most frequently asked questions about Feedier.
For any specific request, our team is here to listen.
Feedier provides KPIs such as NPS, CSAT, CES, overall satisfaction rate, sentiment score, feedback volume, impact or effort scores, as well as financial indicators. Each KPI can be personalized according to your data, filters and business objectives.
The AI models used by Feedier are Large Language Models (LLMs), and can handle over 20 languages.
Yes, it's easy to provide context about your company and its issues, to improve the accuracy of Feedier analyses. In addition, AI analyses can be contextualized using attributes, filters and themes. You can refine analyses according to your products, segments or countries, and manually adjust certain parameters such as effort score or average customer value. AI gradually adapts to your specific business needs.
Feedier works with workspaces, teams and roles. These three dimensions allow us to adapt natively to your operational complexity.
Feedier's AI is based on Large Language Models (LLMs) and we never use our customers' data to train them. In addition, Feedier uses Mistral AI's LLMs to be 100% GDPR compliant and we comply with the AI Act prerequisites.
No. Feedier integrates with both. Think of it this way: Qualtrics and Medallia ask the questions. Feedier finds the answers — connecting your customer signals to business outcomes and generating prioritized action plans automatically. Most of our enterprise clients use Feedier alongside their existing collection tools, not instead of them.
Administrators can create template reports, called "Template Reports", which can be reused for different use cases. They can be edited, filtered and shared automatically via Autopilot. You save time, improve consistency and readability.
Yes, especially in action plans and text answers analysis. The effort score, for example, adjusts automatically according to your manual feedback. This enables Feedier AI to refine its recommendations in your business context without ever leaving your secure environment.