The platform
AI-Native Customer Experience
Feedier is the first AI-native Customer Experience platform designed to centralize all your feedback, automate its analysis, and generate concrete actions effortlessly.
Trusted by mid to large enterprises and public institutions alike.
Save time with AI Agents
Customer Experience professionals can finally focus on what's most important: taking actions. AI eliminates repetitive and time-consuming tasks
Break Down Silos and Centralize All Your Feedback
Break down data silos and centralize customer feedback 10 times faster in one place for 360° listening. With its integrated survey module (CSAT, NPS, etc.) and intuitive import management, Feedier unifies all your Voice of the Customer sources such as surveys, social media, online reputation, and complaints.
Provide Context to Your Feedback for Better Understanding
Enrich your customer feedback with your business data to provide context and improve your understanding of the Voice of the Customer.
With over 1000 native integrations (Salesforce, Hubspot, PowerBI, Dynamics365, etc.), Feedier connects your tools end-to-end, automatically cross-references key attributes (product, channel, segment, etc.), and structures information through intelligent ontology management.
Save over 200 hours per quarter by automating the analysis of your verbatims
Feedier's AI continuously analyzes all your customer feedback, identifies pain points in real-time, and surfaces weak signals without manual intervention.
The analysis is fully automated, contextualized according to your business data, and organized around clear themes. Track sentiment trends, visualize patterns, and access a comprehensive summary of your verbatims, ready to be utilized.
Accelerate your decision-making with automated action plans.
Multiply your CX teams' missions with AI-generated action plans that are contextualized, prioritized, and directly actionable. Each recommendation is generated from your feedback and business data, with an assessment of the required effort and associated financial impact. The result: less friction, more concrete decisions.
Reduce your CX report creation time by 96%.
Facilitate information sharing by automatically generating intelligent reports tailored to each team.
Editable, interactive, exportable to PDF, and customizable to your branding, they incorporate all your KPIs, charts, filters, and analyses into a single clear and actionable document. You gain in responsiveness, readability, and impact.
A dedicated support, designed for CX teams
Every Feedier client receives structured follow-up, provided by a dedicated CSM and product experts. Deployment, integration, training, support: we are involved at every stage to ensure concrete, measurable results aligned with your business challenges.
Ensure the security of your customer data
Customer intelligence encompasses the most sensitive data for a business: customer feedback and all accompanying information. At Feedier, we recognize its importance and have implemented a comprehensive set of controls and policies to ensure its security, confidentiality, and rigorous management.
Feedier is ISO 27001:2022 certified and SOC2 compliant, ensuring enterprise-level security for your sensitive data.
Your business tools, connected to your feedback
Link Feedier to your business systems to enrich your feedback, break down data silos, and enable truly actionable customer listening.
Listen to your customers, but also to ours.
They use Feedier to listen better, understand better, and act better. Discover how our clients transform their CX approach daily, with our team by their side.
Feedier has allowed us to add real value to our user-oriented approach. The tool is intuitive and, above all, their team is always available to support us in our projects.
Pierre Mestre
We are really very pleased with the responsiveness of the Feedier teams. It is a valuable asset that we absolutely want to maintain in the long term.
Chrystel Fedrie
The artificial intelligence features are currently quite impressive. Furthermore, we appreciated the transition from Amazon to Mistral, as it aligns with our GDPR requirements. Feedier makes it easier to manage these constraints while providing powerful insights.
Rolf Pinsdorf
The Feedier team is dynamic, always ready to help and propose solutions. Their vision of customer relations has been central to our transformation.
Lisa Legrand
Frequently Asked Questions
Features, security, integration, support... Find here the answers to the most frequently asked questions about Feedier.
For any specific request, our team is here to listen.
Feedier provides key indicators such as NPS, CSAT, CES, overall satisfaction rate, sentiment score, volume of feedback, impact or effort scores, and financial indicators. Each KPI can be customized based on your data, filters, and business objectives. They are accessible from the dashboard or within reports.
Feedier surveys can be translated into any language using the built-in multilingual editor or AI. The experience is automatically personalized based on the respondent's language. All responses, regardless of language, are centralized in the reports, allowing for unified listening without duplicating campaigns.
Yes. AI analyses are contextualized using attributes, filters, themes, or question types. You can refine the analysis by product, segment, or region, and manually adjust parameters such as the effort score or average customer value. The AI progressively adapts to your business context.
Feedier operates with a hierarchical team model. A parent team can oversee its sub-teams, but data is isolated between parallel teams. For effective collaboration, users need to be within the same team structure or share rights via reports, segments, or assigned actions.
The AI analyzes your data solely within your account to generate insights, summaries, or action plans. The effort score model even adapts to your manual adjustments. There is no indication that the AI is trained on the entire client data set. You remain the sole owner of your data, which is always hosted in Europe.
Feedier automates survey distribution, feedback import, verbatim analysis, report generation, and updates to your business tools (CRM, email, Slack, etc.). Alerts and action plans can also be triggered automatically based on feedback segments.
Administrators can create reusable report templates, known as “Model Reports,” for different use cases. These can be edited, filtered, and automatically shared via the Autopilot feature—saving time and ensuring consistency and clarity.
Feedier automates survey distribution, feedback import, verbatim analysis, report generation, and updates to your business tools (CRM, email, Slack, etc.). Alerts and action plans can also be triggered automatically based on feedback segments.