All your business data, connected to your feedbacks
Feedier integrates with your business ecosystem to enrich each feedback with its real context. Because actionable Customer Voice directly depends on the quality of the accompanying data.
6 existing workflows
6 concrete ways to connect Feedier to your tools, trigger actions, structure your data, and enhance your CX performance.
Import feedback records
Automatically add customer feedback from review sites, internal databases, or survey platforms into Feedier.
Enrich feedback records
Add business attributes from your systems (CRM, ERP, LMS…) to contextualize feedback according to your use cases.
Automate CX surveys
Automatically trigger surveys via email or SMS based on events from your business systems (CRM, ERP, etc.).
CRM synchronization
Feed your CRM with contextualized feedback to better target your campaigns, boost your sales, and reduce churn.
Anonymize feedback
Remove personal data from feedback to remain 100% compliant with GDPR without losing analysis.
BI synchronization
Connect Feedier to your BI tools to push enriched, analyzed feedback ready for visualization (NLP, KPIs, etc.).
A specific system? We’ll take care of it.
Our team will assist you in connecting Feedier to your internal systems, even specific ones. Integration, security, data: everything is structured to ensure a smooth and reliable connection.
.avif)
Listen to your customers, but also to ours.
They use Feedier to listen better, understand better, and act better. Discover how our clients transform their CX approach daily, with our team by their side.
Feedier has allowed us to add real value to our user-oriented approach. The tool is intuitive and, above all, their team is always available to support us in our projects.
Pierre Mestre
We are really very pleased with the responsiveness of the Feedier teams. It is a valuable asset that we absolutely want to maintain in the long term.
Chrystel Fedrie
The artificial intelligence features are currently quite impressive. Furthermore, we appreciated the transition from Amazon to Mistral, as it aligns with our GDPR requirements. Feedier makes it easier to manage these constraints while providing powerful insights.
Rolf Pinsdorf
The Feedier team is dynamic, always ready to help and propose solutions. Their vision of customer relations has been central to our transformation.
Lisa Legrand
Frequently Asked Questions
Features, security, integration, support... Find here the answers to the most frequently asked questions about Feedier.
For any specific request, our team is here to listen.
Yes. Feedier integrates with a wide range of business tools—CRMs, review platforms, social media, internal or external tools—thanks to its native connectors, API, web widgets, and attribute system. You can import, enrich, trigger, or sync feedback with your existing systems—ranging from Salesforce and HubSpot to Microsoft Teams, Trustpilot, Google Reviews, or even TikTok. Our modular approach allows us to adapt to most environments, even complex ones.
Feedback processed through Feedier is secured to the highest standards of safety and compliance. All data is hosted in Europe (Paris & Dublin), with no outsourcing, and protected by daily encrypted backups. Feedier acts as a data processor under GDPR, and you retain full ownership of your data. Tools are available to automatically anonymize feedback, manage access rights, export data, or comply with opt-out requests. Our entire organization is trained in GDPR and ISO 27001 standards.
Yes. Feedier can integrate with a custom internal tool. Using our API, attribute system, and import/export features, you can connect your tool to send, receive, or enrich feedback. You can import data via CSV files, trigger actions via webhooks, or exchange data using the Feedier API. Attributes help link your internal systems with collected customer feedback.
Yes. Feedier supports Single Sign-On (SSO) authentication using the OpenID Connect protocol. You can link your internal identity provider (e.g., Azure AD) by configuring access with a client ID, secret, and redirect URL. Once set up, access to Feedier is secure and centralized for all users in your organization.
Yes. Feedier allows you to automatically trigger actions in your business tools based on the feedback received and its context. You can send notifications (email, Teams, etc.), update objects in a CRM like Salesforce, or automate report distribution using the Autopilot module.
Access is managed based on user roles, team structures, and visible segments. Each user only sees the data they are assigned or authorized to view. Workspaces also allow you to fully isolate data environments when needed.