Feedier pricing and plans
Every plan includes the full Feedier platform and a delivery team. Plans differ by how many teams, business units and feedback sources you cover.
Compare plans
What is included in Standard, Advanced and Elite.
Standard
All your customer voices in one place, and an expert to make them count.
Platform
One business unit
Unlimited users
3+ VOC sources connected
SSO connection
Implementation included
Standard SLA support
Delivery
Dedicated project lead
Annual onboarding and training session
Two steering committees per quarter
Reporting and deliverables set up for you
One strategic review a year
Advanced
Know what's putting your revenue at risk, before your competitors do.
Platform
Up to 3 business units
Unlimited users
5+ VOC sources connected
SSO with role mapping
Implementation included
Enterprise SLA support
Delivery
Senior project lead
Three training sessions a year
Monthly steering committee
Two strategic reviews a year
Quarterly deliverables: country strategy, revenue at risk, competitive benchmark
One semantic audit a year
Elite
One view of every brand, country and team, steered at group level.
Platform
Unlimited admins and users
Up to 6 business units
10+ VOC sources connected
SSO with role mapping
Implementation included
Enterprise SLA support
Delivery
Senior mission director
Senior project lead
Ten training sessions a year
Weekly steering committee
Four strategic reviews a year
Quarterly deliverables: country strategy, revenue at risk, competitive benchmark
Four semantic audits a year
Annual CX audit
Annual executive strategy report
Included in all plans
The smallest scope runs on the same engine as the largest one. Nothing below is an upsell.
Data
Native connectors
Multi-source ingestion
Business data cross-referencing
Custom connectors on request
Analysis
Consultant-grade analysis on schedule
Agentic monitoring
Weak-signal detection
Prioritisation by revenue impact
Reporting
Themes
Action plans
Dashboards and reports
Executive summaries
Delivery
Implementation included
Onboarding and training
A Feedier Deployed Engineer (FDE)
Deliverables built on your data
Platform
MCP server for AI agents
No metered AI usage
ISO 27001:2022, SOC 2, GDPR Article 28 processor
Data processed in the EU, no AI training on your data
Feedback history retention
Custom connectors
For internal or complex systems the native connectors do not cover.
Additional business units
Extend coverage to more brands, countries or entities than your plan's range.
Additional workspaces
Separate spaces for teams that need their own scope, data and permissions.
Extra audits and deliverables
More semantic audits, CX audits or executive reports than your plan's cadence.
Delivery, included in every plan
Most VoC vendors sell software and a CSM. Feedier includes a delivery team that runs your program with you.
Program delivery
Included in your plan, at the cadence your scope calls for.
Dedicated senior project lead
Steering committee, quarterly to monthly
Strategic reviews
Quarterly deliverables: country strategy, revenue at risk,
competitive benchmark
Professional services
Implementation is included. The rest scales with your setup.
Implementation and setup
Connector development
Onboarding and training sessions
Semantic audits
CX audit and annual executive strategy report
What CX teams using Feedier have to say
"Feedier connects quantitative and qualitative data with business data. When NPS drops, I know why, so show directors get real arguments, not just scores."
Ly Dinh
Customer Research & Insights Manager
"Our sales employees were able to mark the customers in their system. We're also returning the KPIs and the individual reports to Salesforce. This is for me, a big support."
Jörg Hassler
Corporate Director Marketing & Commercial Excellence
"Now we measure satisfaction continuously (15k responses in Q1) and we're actually breaking new ground on parking experience measurement. Nobody else is doing that."
Franck Borras
Manager of Mobility Solutions, Research, and Projects
Frequently asked questions
Because the price depends on your scope: how many business units, feedback sources and teams you cover, and the delivery cadence you need. A price list would either overcharge you or undersell what we deliver. Tell us your scope and we come back with a scoped number. AI usage is never billed on top.
VoC platforms are built to collect feedback. Feedier is built to understand it. It consolidates every source, including reviews, tickets and verbatims you never asked for, connects them to business outcomes and turns them into prioritised action plans. Most enterprise clients run Feedier alongside their existing collection stack rather than replacing it.
BI tools are built for structured data, and verbatims are not: they are messy, multilingual and context-dependent. A general-purpose AI starts from zero every session, with no taxonomy and no memory of what matters to your business. Feedier gives you both from day one: a taxonomy calibrated on your data, and a delivery team that keeps it accurate as your business changes.
Three layers. First, time saved on manual analysis. Then decision speed: how fast a theme gets identified and routed to the team that owns it. The deeper return comes from catching issues before they turn into churn. Your project lead tracks these with you in every strategic review, so the business case is built on your numbers.
Because software alone rarely changes how a company acts on feedback. Every plan comes with a project lead, steering committees and strategic reviews, at a cadence that grows with your plan. That is what turns analysis into decisions, so we do not sell it as an extra.
Yes, because every insight is traceable. You can drill from any synthesis down to the verbatims behind it, each classification is documented with its rationale, and every theme carries a measured precision score. No black box.
Your competitors have the data, you'll have the advantage
Feedier reads every customer signal you already collect and turns it into decisions your leadership can act on. In hours, not quarters. Without replacing a single tool you own.
