Voice of Customer fully centralized
Surveys, reviews, third-party platforms, operational data. Feedier centralizes every feedback source into one structured, analysis-ready layer — wherever it comes from.
Trusted by 50+ CX teams
Voice of Customer built for intelligence
Most VoC platforms stop at the dashboard. Feedier centralizes every feedback source, enriches it with operational context, and runs an AI analysis layer that generates executive-ready insights automatically.
Collect directly, no setup overhead
Built-in surveys for NPS, CSAT, CES, and open-ended questions. Responses flow directly into Feedier as structured data — linked to a Source from creation, no import step, no manual mapping. You collect, it lands ready for analysis.
"We went from quarterly reports to weekly insights."
Add the context that scores never explain
A low CSAT score tells you something is wrong. It doesn't tell you it correlates with late deliveries in a specific region. Feedier enriches each feedback record with operational data — transactions, delivery status, order history, usage patterns — so the AI has the full picture to work with.
Before Feedier: 5 exports, 1 spreadsheet, 3 hours → After: 0
Pull in what you already collect elsewhere
Already running programs on other platforms? Import their data into Feedier. Google Reviews, Trustpilot, Apple App Store, CSV files, API — all feeding the same analysis structure. You can even import competitor Google Reviews and run the same analysis on them.
Enterprise structure, without the complexity
Multiple brands. Multiple teams. Multiple data streams. Feedier's Sources architecture keeps everything consistent — same schema, same permissions model, same reporting layer — regardless of origin. Role-based access, workspace isolation, SSO, and team-level controls built in.
Your full VoC stack, connected
Google Reviews, Trustpilot, Avis Vérifiés, App Stores, CSV, API
Real-time webhook & SFTP import
Historical data migration
20+ languages, no translation layer
Multi-source unified data structure
Multi-brand workspaces & role-based access
SSO support
ISO 27001:2022 · SOC-2 · GDPR · AI Act compliant
What CX teams using Feedier have to say
"Our sales employees were able to mark the customers in their system. We're also returning the KPIs and the individual reports to Salesforce. This is for me, a big support."
Jörg Hassler
Corporate Director Marketing & Commercial Excellence
"We're saving probably 100 hours a month of effort across the organization."
Adam Catlow
Head of Analysis and Insight
"Now we measure satisfaction continuously (15k responses in Q1) and we're actually breaking new ground on parking experience measurement. Nobody else is doing that."
Franck Borras
Manager of Mobility Solutions, Research, and Projects
What changes for your team
No more Monday morning data consolidation
Your surveys, reviews, and third-party sources flow into Feedier automatically. The export ritual disappears.
Every team works from the same data
One data structure, every source. No more conflicting reports between the CX team and the ops team.
Know why it dropped, not just that it did
Instead of "NPS fell in Q3," you get "NPS fell in Q3 for customers who experienced delivery delays over 48 hours."
Scale to new programs without starting over
New program, same structure. Feedier's governance scales with your organization without starting from scratch each time.
Benchmark competitors on your own terms
Import their public Google Reviews and run the same analysis — same structure, same topics, same scoring.
Enterprise-grade security, ready on day one
ISO 27001:2022. SOC-2. Native GDPR. 100% European hosting. The compliance checklist is already done before procurement asks.
Questions we get before teams start
Voice of Customer covers the data layer — how feedback gets into Feedier, how it's structured, enriched, and governed. Customer Intelligence covers what the AI does with that data: analysis, insights, reports, and automated workflows. The two work together — better input data produces better intelligence.
Yes. Feedier's team and workspace structure lets you control which teams see which sources. A logistics team can access delivery-related feedback without seeing unrelated programs. Admins have full visibility. Viewers see only what they're granted access to.
You map your operational attributes - transaction IDs, delivery dates, product categories, regional codes — to your feedback records at import time. Once mapped, every feedback item carries that context into the analysis layer. No custom development required for standard cases.
No. Feedier doesn't replace your existing collection tools, it centralizes their output. You keep running surveys or collecting reviews where you already do. Feedier pulls it all in and structures it for analysis.
Yes. Feedier imports from Google Reviews, Trustpilot, Apple App Store, and any platform that exports CSV. You can also push data via API. Multiple imports can feed the same source structure, so you keep consistency across origins.
Your customer feedback deserves better than a quarterly report.
Feedier centralizes, analyzes, and turns every customer signal into a decision — in hours, not quarters.
No ripping out your existing tools.
