Turn siloed feedback into clear decisions
Centralize all customer feedback across your regions, subsidiaries, and channels. Get the analysis your C-suite needs in hours, not quarters.
Trusted by the best CX leaders
Three ways to handle customer feedback, here's why Feedier is the right one
vs. Manual Analysis
Your analysts spend 80% of their time reading, tagging, and building reports. By the time the insight lands, the decision was already made. Next quarter, they do it all over again.
vs. Generic AI
ChatGPT, Copilot, Claude, etc. can summarize. They can't understand your org structure, your SLAs, or your segments. They have no memory of last quarter. They produce answers that sound confident but aren't grounded in your actual data.
Feedier
Purpose-built AI for customer intelligence. Feedier covers the full workflow: collection, enrichment, analysis, and reporting. It learns your business context, automatically analyzes every piece of customer feedback, and delivers board-ready reports with financial impact estimates. Not a chatbot. An AI analyst built for complex organizations.
How do you turn customer feedback into operationnal decisions?
Connect your existing tools
Feedier plugs into what you already have: Medallia, Qualtrics, Salesforce, Power BI, Trustpilot, your CCaaS.
Launching a new feedback program? Feedier Surveys is built in natively.
Native connectors to your existing tools — live in days, no development required
Every piece of feedback automatically enriched with data from your CRM, ERP, or CCaaS
Bidirectional sync: Feedier reads your tools and sends insights back into them
Analyze every signal in your business context
Feedier learns your regions, your brands, your SLAs, your segments. Every piece of feedback is automatically enriched with your business attributes: store code, region, account manager. You define the logic once, Feedier applies it across all your feedback, past and future. Not a generic taxonomy. Yours.
Your analysts get back the 80% of their week they were burning on manual tagging.
-96%
reduction in customer feedback analysis time.
The right intelligence, delivered to the right person, automatically
Feedier's AI knows your role, your objectives, and the history of your data. It generates a board-ready executive report, a daily digest for regional leads, and an action plan with financial impact, pushed directly into Slack, Claude, or Copilot. Not a generic summary. A structured analysis grounded in your operational context, produced in seconds.
Prioritized action plans with an estimated financial impact for every decision
Full executive reports generated automatically and ready for the C-suite
200+ hours saved per quarter, per CX team.
"We're saving probably 100 hours a month of effort across the organization."
Adam Catlow
Head of Analysis and Insight
Built for your industry
Every sector has its own channels, its own KPIs, its own constraints. Feedier is purpose-built for the six below — and works with any complex organization beyond them.
Energy
Outages, billing disputes, field technician ratings — across dozens of regions. Feedier unifies every signal and surfaces which issues are costing you the most before they hit churn.
Financial Services
Branch, digital, call center — feedback everywhere, insight nowhere. Feedier connects every touchpoint and gives leadership a single, financially grounded view of where the experience breaks down.
Insurance
The claims moment is where loyalty is won or lost. Feedier captures feedback across the full claims journey and links experience gaps to renewal risk before the window closes.
Transportation
On-time performance, last-mile, customer service — your CX spans the entire chain. Feedier connects feedback from every node and tells you which gaps are translating into lost contracts.
Real Estate
Managing experience across hundreds of properties means problems are always somewhere else. Feedier gives regional managers a daily pulse and leadership a unified view.
Leisure
Reviews, post-stay surveys, in-property feedback — collected everywhere, analyzed in isolation. Feedier consolidates every signal and surfaces what drives return visits and what kills them.
What Feedier does and what it means for your business
Feedier reads every piece of customer feedback across your entire organization and tells you what to fix, why it matters, and what it's worth, before your next leadership review.
Answers backed by evidence
Ask a question. Feedier surfaces the chart, the supporting feedback, and the impacted accounts — with a direct link to the source.
96% reduction in analysis time across logistics operations.
Built around your org structure
The C-suite sees the consolidated view. Regional leads drill into their markets. Everyone sees exactly what's relevant to them.
100,000+ executive reports automatically generated on Feedier.
Feedier fits into your existing stack
No migration. No downtime. Connect Medallia, Qualtrics, Salesforce, or your CCaaS in days. Feedier reads your tools and sends insights back into them automatically. And the reports your leadership has been asking for finally arrive.
Action plans your teams actually execute
AI-generated recommendations grounded in your business context: your role, your objectives, your data history. Not generic suggestions. Steps your teams can run with the next day.
Your data is secure with Feedier
ISO 27001:2022. SOC 2. GDPR-native. 100% European infrastructure.
Your data never leaves the EU. Built to pass the strictest enterprise audits.
What CX teams using Feedier have to say
"Now we measure satisfaction continuously (15k responses in Q1) and we're actually breaking new ground on parking experience measurement. Nobody else is doing that."
Franck Borras
Manager of Mobility Solutions, Research, and Projects
"Our sales employees were able to mark the customers in their system. We're also returning the KPIs and the individual reports to Salesforce. This is for me, a big support."
Jörg Hassler
Corporate Director Marketing & Commercial Excellence
"We're saving probably 100 hours a month of effort across the organization."
Adam Catlow
Head of Analysis and Insight
The podcast for CX leaders who are done with theory
Real conversations with the people actually transforming customer experience inside large, complex organizations. No frameworks. No fluff. Just what works.
Your customer feedback deserves better than a quarterly report.
Feedier centralizes, analyzes, and turns every customer signal into a decision — in hours, not quarters.
No ripping out your existing tools.
