The intelligence layer above your entire customer data stack
Feedier is the intelligence layer above every system where your customers speak. It reads every signal across regions, business units and channels, then tells your leadership what to fix, what it's worth, and what to do about it. In seconds, not quarters.
Running inside complex, multi-market organizations
Three architectures for customer intelligence, only one compounds
Generic AI gives you a different answer every time. Legacy VoC platforms give you scores. Feedier builds an intelligence asset that gets sharper every quarter.
Generic AI
MEASURE
MONITOR & IDENTIFY
GOVERN & ACT
Legacy VoC platforms
MEASURE
MONITOR & IDENTIFY
GOVERN & ACT
Feedier
MEASURE
360° VoC: surveys, e-reputation, social, tickets.
CRM and static files.
MONITOR & IDENTIFY
Agentic monitoring.
AI-powered weak signal detection.
Cross-referencing.
GOVERN & ACT
Prioritization by revenue impact, not feedback volume.
Consultant-grade analysis, generated on schedule.
Queryable by any AI agent in your organization.
Three layers,
one intelligence architecture
Sit above the stack you already own
Feedier plugs into what you already have: Medallia, Qualtrics, Salesforce, Power BI, Trustpilot, your CCaaS.
Launching a new feedback program? Feedier Surveys is built in natively.
Native connectors to your existing tools — live in days, no development required
Every piece of feedback automatically enriched with data from your CRM, ERP, or CCaaS
Bidirectional sync: Feedier reads your tools and sends insights back into them
Your business context, encoded once, applied everywhere
Feedier learns your regions, brands, SLAs and segments. Every feedback is automatically enriched with your business attributes: store code, region, account manager. Define the logic once, Feedier applies it everywhere.
Not a generic taxonomy. Yours. And every validation your team makes sharpens it. After two quarters, your classification model is an asset no competitor can replicate.
AI is 95% baseline accuracy, up to 99% once the taxonomy has been validated by the team.
Intelligence routed to whoever can act on it
Feedier's AI knows your role, objectives, and data history. It generates the board report, the daily digest for regional leads, and an action plan with financial impact attached.
And because Feedier is MCP-native, your customer intelligence is queryable by any AI agent in your organization. Not exported. Not pushed. Available live, wherever decisions get made.
Action plans prioritized by what actually moves your numbers, not just by feedback volume
Full executive reports generated automatically and ready for the C-suite
-96%
reduction in customer feedback analysis time.
"Feedier connects quantitative and qualitative data with business data. When NPS drops, I know why, so show directors get real arguments, not just scores."
Ly Dinh
Customer Research & Insights Manager
What changes when you own the intelligence layer
Feedier reads all your customer feedback and tells you what to fix, why it matters, and what it's worth, before your next leadership review.
Intelligence you can trace to the source
Every insight comes with its evidence chain: the chart, the underlying feedback, the accounts affected, one click from the source.
96% reduction in analysis time across logistics operations.
One intelligence layer, every level of the org
The C-suite sees the consolidated view. Regional leads drill into their markets. Everyone sees exactly what's relevant to them.
100,000+ executive reports automatically generated on Feedier.
Above your stack, not instead of it
No migration. No downtime. Connect Medallia, Qualtrics, Salesforce, or your CCaaS in days. Feedier reads your tools and sends insights back into them automatically. And the reports your leadership has been asking for finally arrive.
Decisions, prioritized by what they're worth
AI-generated recommendations grounded in your business context: your role, your objectives, your data history. A starting point your team refines and owns, not a black box.
Built to clear enterprise procurement
ISO 27001:2022. SOC 2. Enterprise-grade encryption, auto-scaling infrastructure, 24/7 monitoring. Built to pass the strictest procurement audits without a security exception.
Built for your industry
Every sector has its own channels, KPIs and constraints. Feedier is purpose-built for the sectors below, and works with any organization complex enough to have lost track of what its customers are telling it.
Energy
Outages, billing disputes, field technician ratings — across dozens of regions. Feedier unifies every signal and surfaces which issues are costing you the most before they hit churn.
Financial Services
Branch, digital, call center — feedback everywhere, insight nowhere. Feedier connects every touchpoint and gives leadership a single, financially grounded view of where the experience breaks down.
Insurance
The claims moment is where loyalty is won or lost. Feedier captures feedback across the full claims journey and links experience gaps to renewal risk before the window closes.
Transportation
On-time performance, last-mile, customer service — your CX spans the entire chain. Feedier connects feedback from every node and tells you which gaps are translating into lost contracts.
Real Estate
Managing experience across hundreds of properties means problems are always somewhere else. Feedier gives regional managers a daily pulse and leadership a unified view.
Aviation & Airports
Committees, procurement cycles, multiple stakeholders. We show measurable impact before the next budget review.
Pharma & Life Sciences
Regulatory constraints mean open text questions aren't always an option. We turn what you can collect into insight you can act on.
Leisure
Reviews, post-stay surveys, in-property feedback — collected everywhere, analyzed in isolation. Feedier consolidates every signal and surfaces what drives return visits and what kills them.
& more
What CX teams using Feedier have to say
"Now we measure satisfaction continuously (15k responses in Q1) and we're actually breaking new ground on parking experience measurement. Nobody else is doing that."
Franck Borras
Manager of Mobility Solutions, Research, and Projects
"AI is an accelerator and a time-saver, but it requires investment on our end. It's a collaboration between humans and technology. What Feedier has allowed me to do is move from listening to members to taking action driven by data."
Aurélie Atchie
Head of Voice of the Customer
"Our sales employees were able to mark the customers in their system. We're also returning the KPIs and the individual reports to Salesforce. This is for me, a big support."
Jörg Hassler
Corporate Director Marketing & Commercial Excellence
The podcast for CX leaders who are done with theory
Real conversations with the people actually transforming customer experience inside large, complex organizations. No frameworks. No fluff. Just what works.
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Your competitors have the data, you'll have the advantage
Feedier reads every customer signal you already collect and turns it into decisions your leadership can act on. In hours, not quarters. Without replacing a single tool you own.
