Transformation Heroes #18 - How Stellantis and Mistral AI Are Redefining Automotive CX with AI 🇬🇧

Driving the Future: AI Innovations in Automotive CX

How legacy carmakers are becoming tech companies

AI is no longer a buzzword in the automotive world — it’s a business imperative.

In this episode, we explore the transformation underway at giants like Stellantis, and how AI partnerships (such as the recent collaboration with Mistral AI) signal a shift from traditional manufacturing to full-scale customer intelligence.

What’s at stake? Every part of the customer experience — from factory floor to driver’s seat.

You’ll hear insights on:

• How AI detects anomalies in manufacturing before they reach the customer
• Why internal transformation is the backbone of better CX
• How onboard voice assistants are being reimagined with on-device AI
• The ROI and risk tradeoffs of large-scale AI integration
• What CX leads need to understand about security, feedback loops, and tech governance

It’s not just about better cars. It’s about better conversations, better reactions, and better decisions — powered by AI, and led by customer intelligence.

When mobility becomes intelligent, customer experience must follow.
This episode shows where the road is heading.