Vocaza Has Closed: How to Restart Your Feedback Program Smoothly

TL;DR: Vocaza stopped operating on October 31, 2026. If you were a customer, this is a disruption, but a manageable one: your feedback program can restart quickly, and your history does not have to be left behind. Feedier offers the migration and supports you from start to finish. A 20-minute call with one of our experts is enough to see what it looks like for your setup.

What this means for your feedback program

Vocaza was a long-standing French player in customer feedback measurement, and many teams relied on it every day for their surveys, dashboards and reports. Its closure leaves those teams with questions: what happens to the data, how do we keep measuring, who do we talk to. These are fair questions, and they have practical answers.

The good news is that a feedback program is more than a tool. Your surveys, your questions, your themes and your history are assets you built, and they can move with you.

Getting back on track in four steps

1. Gather what you have. Exports of your verbatims, scores, dates and attributes (site, channel, customer segment), and your theme structure if you have it. Even partial exports are a good starting point, and we can work from standard files such as CSV.
2. List what was running. The surveys, feedback sources and reports your teams relied on. We do this with you in the first call, so you never start from a blank page.
3. Restart collection early. The sooner surveys are live again, the shorter the gap in your trend lines. A simple first setup is enough to begin, and it can be refined afterwards.
4. Keep your teams informed. A short message with the plan and the next dates reassures the teams who count on your reporting.

A chance to build a stronger setup

A migration is also a good moment to rethink how your feedback program works. Here is what teams typically gain by moving to a modern customer intelligence platform.

• Data that flows in automatically. Connectors and automated imports replace manual exports and reloading, so your data stays fresh and secure.
• Feedback for every team. Access by team, reports per site or entity and tailored dashboards, so everyone sees the feedback that concerns them.
• Quick answers to everyday questions. Find every verbatim on a given topic, by keyword or by any criterion, in minutes.
• Analysis that understands context. Language models guided by your taxonomy, your glossary and your business context read verbatims beyond keywords, and separate several topics within a single comment. We detailed what to watch for in our post on the 6 traps of AI text analysis in CX.
• A partner by your side. A dedicated customer success manager and regular exchanges on what comes next.

How Feedier supports your migration

Feedier centralizes feedback from every source and turns raw verbatims into analysis your teams can trust and act on. For former Vocaza customers, we offer the migration, and we stay with you through each step.

• Your history reloaded. We bring your past feedback into Feedier, so your trends do not restart from zero.
• A demo on your own data. You judge the analysis on your verbatims, not on a sample dataset.
• A guided setup. A dedicated implementation project manager over 6 to 8 weeks, then a customer success manager who stays with you.
• Analysis built on your context. Themes, glossary and business rules shape how verbatims are read, and priorities are ranked by business impact. See our voice of customer solution.
• Procurement and compliance covered. Feedier is listed with UGAP, the French public purchasing agency, which simplifies things for public sector buyers. It also comes with a compliance package including ISO 27001 certification and a DPA.
• A roadmap you can see. Product releases are published openly on YouTube, and we run an annual customer day.

Book 20 minutes with an expert

No need to have everything ready. Come with whatever you have, even if it is not much. In 20 minutes, one of our experts will tell you what can be reloaded, what a realistic timeline looks like and how we would get your program running again. Book a 20-minute call with a Feedier expert.

Changing platforms is never anyone's first choice, but it is a chance to give your feedback program stronger foundations. We would be glad to help you do it, at your pace.